Use case
Work order creation, vendor dispatch, proof-of-work capture, and invoice reconciliation from request to resolution.
Industry context
Maintenance is the most common reason tenants leave a building, and the most common reason owners change property managers. The 2024 NMHC Resident Preferences Survey found that 71% of multifamily residents rank maintenance response time as a top-three factor in their renewal decision. Revun routes requests to your preferred vendors with photos and a structured intake, tracks the work in real time, and reconciles the invoice against completed scope.
What Revun does
Tenants submit through the portal or mobile app with photos, video, and structured fields. Categories route automatically to the right team or vendor.
Preferred vendor lists per property and per work category. Vendors accept jobs in app and confirm scheduling with the tenant directly.
Vendors upload before/after photos, time on site, and parts used. Invoice generates automatically from the recorded scope, matched against your approved rate card.
HVAC service, smoke alarm checks, gutter cleaning, and turn checklists schedule automatically. Compliance maintenance (fire safety, elevator inspections) tracked with reminders.
Workflow
Tenant submits a request with photos and category.
Work order routes to vendor or in-house team based on category, property, and rate card.
Vendor accepts, schedules with tenant, completes work, uploads proof.
Invoice generates, matches scope, and queues for owner approval and disbursement.
FAQ
Yes. The tenant portal is mobile-first and the dedicated tenant app supports photo and video uploads. Most requests come in from mobile.
Emergencies (water leaks, heat loss, lock-outs, electrical hazards) route immediately to your 24/7 on-call team or designated vendor. SLA timers track response and resolution.
Yes. Response time, completion time, callback rate, and tenant satisfaction track per vendor. Underperforming vendors surface in the dashboard for rotation or removal.
Yes. Move-out triggers a configurable turn checklist with vendor assignments per task. Cost tracking against the budgeted turn ledger is built in.
Book a demo and see maintenance management working end-to-end inside Revun against your own portfolio.
